Play99 Privacy Policy – Member Personal Data Protection

01 Introduction & Scope of This Policy

This Privacy Policy applies to all personal information collected by play99 through:

• The official website play99.vin and all associated subdomains.
• Play99 mobile app (iOS and Android).
• Interactions with our customer support team via Live Chat, email, or other communication channels.
• Use of any service, product, or feature provided by play99.

This policy is to be read together with Terms and Conditions play99. In the event of any conflict between these documents regarding data protection, this Privacy Policy shall prevail.

02 Personal Data We Collect

Play99 collects various types of data depending on how you interact with our platform. Here is a comprehensive overview of the data types we collect:

We only collect data that is strictly necessary to provide the services you request. play99 does not collect sensitive data such as medical information or religious beliefs unless there is a specific legal requirement to do so.

03 How We Use Your Personal Data

Play99 uses your personal data for the following purposes, based on valid legal grounds:

• Account management: Creating and maintaining your play99 account, including the login process, identity verification, and profile management.
• Transaction processing: Securely processing deposits and withdrawals, and maintaining accurate financial records for every account.
• Security & Compliance: Detecting and preventing fraud, money laundering, multi-account usage, and activities that violate play99's Terms and Conditions.
• Customer support: Responding to inquiries, resolving complaints, and providing technical assistance to members.
• Product improvement: Analyzing how members use the platform to improve the gaming experience, user interface, and new features at play99.
• Marketing communications: Sending information about promotions, bonuses, and the latest offers — only to members who have consented to receive such communications.
• Legal obligations: Complying with reporting requirements to the relevant authorities in accordance with applicable Malaysian law.

04 Data Sharing & Disclosure

Play99 does not sell your personal data. However, we may share data with selected parties in limited and controlled situations:

• Third-party service providers: Companies that help us operate the platform — such as payment processors, KYC verification providers, and cloud infrastructure suppliers — are bound by strict confidentiality agreements.
• Regulatory body: Government authorities or regulatory bodies requiring specific information in the context of anti-money laundering (AML) compliance or any other applicable law.
• Legal process: When required by a valid court order, warrant, or legal directive, play99 will disclose the necessary data to the relevant authorities.
• Business transfers: If play99 undergoes a merger, acquisition, or sale of assets, member data may be transferred to the new entity — with prior notice given to members.

05 Data Security & Protection

Your data security is the highest technical priority at play99. We implement multiple layers of protection to ensure your data remains safe at all times:

• Encryption in transit: All communications between your browser and play99 servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption at rest: Sensitive data stored in our databases — including financial information and identity documents — is encrypted using AES-256 algorithms.
• Access control: Only specifically authorised personnel may access member personal data, and all access is logged and regularly audited.
• Continuous monitoring: The play99 security system monitors suspicious activity in real time and can respond to threats within minutes.
• Penetration testing: play99 undergoes regular penetration testing by independent cybersecurity experts to identify and address any vulnerabilities.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of any data breach affecting your information, play99 will notify you within the timeframe required by applicable law.

06 Cookies & Tracking Technologies

Play99 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the play99 platform — such as the most frequently visited pages — to help us improve our services.
• Functional cookies: Remembering your preferences such as language, currency, and display settings to provide a more personalized experience.
• Analytics cookies: Used by third-party analytics tools to understand usage patterns in aggregate, anonymised form for product improvement purposes.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality or performance of the play99 platform on your device.

07 Your Rights as a play99 Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

08 Data Retention & Deletion

Play99 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal obligations.

• Active account data: Retained for as long as your account is active and in use on the play99 platform.
• Closed account data: Following account closure, basic personal data and transaction records are retained for a minimum of 7 years to meet anti-money laundering (AML) and financial reporting legal requirements.
• Customer support data: Support conversation records are retained for 3 years from the date of the last interaction.
• Technical log data: Server logs and technical data are retained for 12 months before being automatically deleted.

Upon expiry of the retention period, play99 will securely delete or anonymise your data using industry-standard data deletion methods.

09 Children's Privacy

The play99 platform is intended solely for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to:

• Permanently deleting all related data from our systems.
• Immediately closing the associated account.
• Returning any funds that may have been deposited, subject to any required investigation.

10 Changes to This Privacy Policy

Play99 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements.

• Any changes directly affecting your privacy rights will be communicated via an in-platform notice or email to your registered address at least 14 days before the changes take effect.
• The "Last Updated" date at the top of this page will always be updated to reflect the latest version of this policy.
• Continued use of the play99 platform after changes are published constitutes your acceptance of the latest version of this Privacy Policy.
• We encourage you to review this page periodically to stay informed about how we protect your data.

11 Contact Us About Privacy

For any questions, concerns, or requests regarding your privacy and personal data, the play99 team is here to help:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon in the bottom-right corner of the play99 platform.
• Email: Submit your privacy enquiry to the play99 support team via our official email address. We aim to respond within 2 business days.
• Response time: Data rights requests (access, correction, deletion) will be processed within 30 calendar days of receipt.